FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can check out as a guest. However, creating an account comes with several benefits:

- Faster checkout experience

- Easy access to your order status and order history

- Be the first to know about new arrivals and exclusive promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When you purchase online using your credit card, all your information is entered on an SSL-secured web page. Your details are SSL-encrypted and transmitted directly to our credit card provider's network, where your card and transaction are authorized and approved. We do not store your credit card information on our servers.

4. ARE THERE ANY CURRENCY EXCHANGE RATES?

All transactions are processed in US Dollars. If your credit card is issued in another currency, your order total will be converted based on the daily exchange rate applied by your card issuer at the time of processing.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Our website and services operate in English, so all information entered — including your shipping address and punctuation — must be in English. If your address contains non-English characters, please substitute them with the closest English equivalent. For example, replace special characters with standard English letters.

6. CAN I UPDATE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Unfortunately, shipping addresses cannot be changed once an order has been processed or shipped. We recommend using your permanent residential address rather than a temporary address, as we cannot predict how long customs may hold a package at the destination.

7. HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY PACKAGE?

Delivery time depends on the shipping option selected at checkout. Once your order has shipped, we will send you a tracking number and tracking website via email. Please note that we are not responsible for delays caused by customs authorities in your country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If anything is missing from your order, please contact us immediately at support@nudefu.com and we will resolve the issue as quickly as possible.

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE REACH OUT TO US DIRECTLY AT SUPPORT@NUDEFU.COM.